About Advertising, Sponsorship, and False or Misleading Claims on StayWell CHL

About Advertising, Sponsorship, and False or Misleading Claims on StayWell Consumer Health Library

The programming that is employed by this site allows for the display of advertising. However, at this time, StayWell Consumer Health Library (also known as CHL or StayWell Solutions® Online ) does not solicit any advertising. Neither is the site subsidized by grants.

StayWell derives its revenue solely from licensing its content, tools, and applications to clients. These clients may or may not accept advertising. Visitors and consumers are advised to read the licensee's advertising policy. 

False or misleading claims

StayWell is dedicated toward providing clients and end-users clear, current, evidenced-based, and accurate health information. Based on the StayWell Standards of Excellence, every effort is made to "not knowingly" post clinical content on StayWell CHL that has false or misleading claims, or promotes ineffective or dangerous products.

In addition to the oversight by StayWell Quality Oversight Committee, the following processes are also implemented to ensure the health, safety, or welfare of clients and end-users regarding StayWell clinical content:

  1. Immediate Updates: Clinical content that is affected by significant new medical knowledge or content errors (not spelling or grammar) are updated expediently in StayWell content management system (CMS). Electronic queries are generated in StayWell CMS to quickly locate articles that need revisions based on new medical knowledge.

  2. Breaking News: Articles provide a weekly update on changes in health care based on research and announcements from federal agencies and medical organizations and societies.

  3. StayWell pledge to respond to emails from clients within 24 hours on business days and make every attempt to resolve disputes and complaints within one week of receipt.

  4. Information is disclosed to the client or end-user via the website Contact StayWell page on how to register a complaint, give feedback, request information on policies or procedures, and report a broken link, as well as the identifying the owner.

  5. Clinical content is based on current practice guidelines and standards of prestigious medical associations, foundations, and organizations, as well as federal agencies.

  6. All health content is sourced and dated when edited/updated.

  7. Health content will enter the medical review process every 24 months. Health content enters its “first” medical review two (2) months prior to the expiration of the last review date and the medical review process - two medical reviews, one editorial review, QA, and translation - may take up to four or six months to complete. Dates of medical reviews are tracked and stored in StayWell CMS. Certain diseases and conditions that have ongoing medical research and frequent updates to treatment guidelines are medically reviewed more often to remain current with standards of care.

  8. Health content is intelligently indexed and mapped to MeSH (Medical Subject Headings) concepts as a common keyword scheme.

  9. Medical reviewers and content developers are highly skilled clinicians (e.g. medical doctors, doctors of osteopathy, dentists, psychiatrists, dietitians, pharmacists, social workers, physical therapisst, advanced practiced registered nurses, physician assistants) or subject matter experts in their field of work. 

For information about medical review process and content development, please review StayWell Editorial Policy and Evidence-Based Digital Health Content Development Policy.

Questions about policies

Consumers can email questions about our policies to help@staywell.com. We respond to clients within 24 hours on business days.

General Inquiries

Please email us at help@staywell.com or call 800-203-7902 and select Option #4 for additional information about STAYWELL.


Reviewed and Approved by the Quality Oversight Committee: October 2018

Revised: October 2018

Date Last Reviewed: 10/4/2018

© 2000-2022 The StayWell Company, LLC. All rights reserved. This information is not intended as a substitute for professional medical care. Always follow your healthcare professional's instructions.