StayWell Terms and Conditions of Use

StayWell Terms and Conditions of Use

Please read this agreement carefully and completely before using this site – StayWell Consumer Health Library (also known as CHL or StayWell Solutions® Online).

By using this site and the links accessible through this site, you expressly agree to be bound by this agreement. The information and the resources contained on and accessible through this site are made available by StayWell and its suppliers and/or vendors, subject to your agreement to the terms and conditions below.

Use of information and resources

StayWell CHL is available for the sole purposes of providing general educational information on health-related issues and providing access to health-related resources.

This site and its health-related information and resources are not intended to be a substitute for professional medical advice or for the care that patients receive from their healthcare provider.

Nothing on this site is intended to be used for medical diagnosis or treatment. Always seek the advice of your healthcare provider before beginning any new treatment or if you have any questions regarding a medical condition. You should not disregard medical advice, or delay seeking medical advice, because of something you read on this site.

If you think you may have a medical emergency, call your doctor or 911 immediately. Do not ignore symptoms or depend on this site for making a determination about emergency care. StayWell CHL does not recommend or endorse tests, physicians, products, procedures, opinions, or other information that may be mentioned on this site.

This site and its health-related information and resources are not intended, and must not be taken, to be the rendering of medical, nursing, or professional health care advice or services, or the practice of medicine, nursing, or professional health care, in any jurisdiction.

You understand and agree that StayWell or its suppliers and/or vendors are not responsible or liable for any claim, loss, or damage directly or indirectly resulting from your use of this site or the information or the resources contained on or accessible through this site.

While StayWell and their suppliers and vendors will attempt to keep the information and the resources contained on or accessible through this site both timely and accurate, the companies and/or their suppliers and vendors make no guarantees, and disclaim any implied warranty or representation about the information's or the resources' accuracy, relevance, timeliness, completeness, or appropriateness for a particular purpose.

Your use of this site is also subject to all additional disclaimers and caveats that may appear throughout the site.

Users' agreement

By registering, you establish a personal account.

You agree to maintain the security of your user identification, password and other confidential information relating to the use of your account.

You are responsible for any and all charges resulting from use of your account.

You agree to provide accurate, current, and complete information about yourself and to maintain such information as appropriate.

You agree that you will not transmit any communications or content of any type that infringe or violate any rights of any party.

You agree that you will not use this site for any purpose in violation of local, state, national, or international laws.

You agree that you will not use this site as a means to distribute advertising or other unsolicited material to any third party.

You agree to comply with your responsibilities and obligations as stated in these Terms.

You represent and warrant that you are at least 18 years of age and that you possess the legal right and ability to agree to these Terms, and to use this Site in accordance with these Terms.

Use of cookies

The registered user understands that StayWell CHL uses passive tracking mechanisms called cookies to track the use of different features and areas of the site. The user also understands that by deleting cookies associated with the site, the personal information he or she has supplied will become inaccessible. To learn more about the use of cookies before registering, see StayWell Privacy Policy.

Intellectual property rights

Any text, graphics, images or other material or software used in connection with this site are the property of StayWell or its suppliers/vendors and are protected by applicable intellectual property and other laws. Any use of this not expressly permitted by these Terms may be unlawful.

By your acceptance of these Terms, StayWell grants you a personal, nontransferable, non-exclusive right and license to access, perform, display and use this site in connection with non-commercial activities on a single computer, provided that you do not (and do not allow a third party to) reverse-engineer, disassemble, de-compile, reproduce, transcribe, store in a retrieval system, translate into any language or computer language, retransmit in any form or by any means (electronic, mechanical, photo-reproduction, recordation or otherwise), sublicense, resell, redistribute or otherwise transfer any right in the site without the prior written consent of StayWell.

You may not sell access to or modify this site or reproduce, display, publicly perform, distribute or otherwise use the site in any way for any public or commercial purpose. You may not use any trademark, service mark, or other proprietary mark of the StayWell without the companies' prior written consent.

Special terms of service or other rules may apply to the use of certain products, software or other items provided on this site. Any such special terms of service or rules are listed in the products and are incorporated into these Terms of Service by this reference.

Links to other Internet sites

This site also includes links to other Internet sites not created by StayWell. Be aware that StayWell does not control, makes no guarantees about, and disclaims any express or implied representations or warranties about the accuracy, relevance, timeliness, completeness, or appropriateness for a particular purpose of the information or the resources contained on these or any other Internet sites. Further, the inclusion of these links is intended neither to reflect the importance of these other sites nor to endorse any of the views expressed in, or products or services offered by, these other sites.

StayWell has no business relationship with any site linked to and receives no compensation from any linked site.

You access and use these and any other Internet sites, including the information, services, products, materials, and any other resources contained on them, solely at your own risk.

StayWell contracts with a third-party vendor, Siteimprove, to perform quality assurance on StayWell CHL. The vendor helps ensure the integrity, accuracy and accessibility of our website content. StayWell CHL is checked weekly for broken links and misspelled words, and a report is generated by Siteimprove. A designated member of the StayWell's Editorial and Digital Content Teams monitors the reports. Please click on this link - Quality Assurance - for additional information.

Disclaimer of warranty

StayWell and its suppliers and vendors disclaim all express or implied representations or warranties with regard to the information, services, products, materials, and any other resources contained on or accessible through this site, including without limitation any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. All such information, services, products, materials, and other resources are made available "as is" and "as available" without warranty of any kind.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall StayWell, or its suppliers or vendors be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages, or any damages whatsoever, resulting from any loss of use, loss of data, loss of profits, business interruption, litigation, or any other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability, or otherwise, arising out of or in any way connected with the use or performance of this site, with the delay or inability to use this site, or with the provision of or failure to make available any information, services, products, materials, or other resources contained on or accessible through this site, even if advised of the possibility of such damages.

You acknowledge and agree that the limitations set forth above are fundamental elements of this agreement and that the site would not be provided to you absent such limitations.


You agree to indemnify, defend, and hold harmless StayWell and its suppliers and vendors from any liability, loss, claim, and expense (including reasonable attorneys' fees) related to your violation of this agreement.

Changes to site

StayWell may modify or remove information, services, products, materials, and any other resources contained on or accessible through this site, or discontinue this site altogether, at any time without notice.

StayWell may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement. Accordingly, you agree to review this agreement periodically, and your continued use of this site shall be deemed your acceptance of the modified agreement.

Privacy and security

By this reference, StayWell Privacy Policy statements are part of these Terms.

Dispute resolution

End-user complaints, if any, about the content or functionality of StayWell CHL are received by our clients. If the client cannot resolve the dispute, clients are asked to refer the complaint to StayWell. Our commitment to clients is to resolve digital content related issues within one to five business days – see StayWell Editorial Policy. If the complaint is of a technical nature, we work with the client to resolve the issue within a reasonable amount of time.


StayWell failure to insist upon strict enforcement of any provision(s) of this agreement shall not be construed as a waiver of any provision or right. This agreement and the resolution of any dispute related to this agreement or this site shall be governed by and construed in accordance with the laws of Delaware, without giving effect to any principles of conflicts of law. Any legal action or proceeding between StayWell and its suppliers or vendors and you related to this agreement or this site shall be brought exclusively in a state or federal court of competent jurisdiction.


You agree that if you violate these Terms, your permission to use this site terminates. You also agree that StayWell CHL may terminate your access to this Site, or any portion thereof, or discontinue providing the Site, or any portion thereof. Further, you agree that StayWell shall not be liable to you or any third party for any such termination or discontinuance.

Protection of Children

StayWell does license health and clinical content to clients and it is each client’s responsibility to develop, implement, and manage their company’s policy in regard to the protection of children. However, all content is publicly accessible and not protected against access by children. The information presented is not deemed to be harmful if utilized by a child. Read the “User’s Agreement” section in this policy.

Questions about our policies and general inquiries

Please email us at or call 800-203-7902 and select Option #4 for additional information about STAYWELL. We respond to clients within 24 hours on business days. 


800 Township Line Road
Yardley, PA 19067
Tel: 267-685-2800


Reviewed and Approved by the Quality Oversight Committee: October 2018

Revised: October 2018

Date Last Reviewed: 10/4/2018

© 2000-2022 The StayWell Company, LLC. All rights reserved. This information is not intended as a substitute for professional medical care. Always follow your healthcare professional's instructions.