StayWell Privacy Policy

StayWell Privacy Policy

Personal Information

StayWell Consumer Health Library (also known as CHL or StayWell Solutions® Online) does not require registration and does not collect personal information.

We automatically track and collect the following information when you visit StayWell CHL:

  • IP address

  • Customer originating domain name

  • Type of computer

  • Type of web browser 

Use of cookies and web analytics

We use passive tracking mechanisms called cookies to track the use of different features and areas of StayWell CHL. These cookies are stored on an end-user/your computer hard drive. A cookie is also used to identify you after logging in. The cookie that identifies you to our site is not permanently stored on your computer's hard drive. It is cleared when you exit your web browser.

You can set your web browser to accept cookies, reject cookies, or inform you when a cookie is sent to your browser. A web browser set to reject cookies will not recognize you when returning to a "cookie-enabled" website, and some of the website’s functionality may be lost. Deleting cookies stored on your computer may affect the functionality of interactive tools like calculators and quizzes found on StayWell CHL. Please review StayWell Editorial Policy for additional information.

StayWell uses web analytics (i.e. Google Analytics). StayWell clients or the website owner may also use web analytics. Web analytics is software that measures, collects, analyzes, and provides data about how end-users/visitors use a web site and their behavior. Data from web analytics helps StayWell and its clients gain insight into: 1) how much traffic is coming to the CHL or a StayWell client's site; 2) how that traffic is getting to the CHL or a StayWell client's site; and 3) what end-users are doing on the CHL or a StayWell client's site. This information is used to better understand, customize, and improve a visitor's experience by driving digital health content throughout a StayWell client's site to make the experience more relevant to the end-user.

Aggregate reporting

StayWell or the website owner is able to review 'on-demand' reports on site traffic.  These reports focus on total visitor sessions, most frequently viewed pages, and referring sites. No Personally Identifiable Information is collected from these reports.

Data gathered by the licensee

StayWell CHL is only available through a StayWell client/customer website. In some cases, StayWell CHL shares a single login with the licensee. During login, when the licensee gathers more demographic data than required by the CHL, that data collection will be covered in the licensee's privacy policy.

The licensee may also install their own cookies on your computer. Again, please see the licensee's privacy statement(s) for details.

Calculators, quizzes, and risk assessments

Calculators, quizzes, and risk assessments available on StayWell CHL do not collect any Personally Identifiable Information, nor do they track who is using the tool.

Links to other sites

Some CHL content contains links to other Web Sites. While we carefully select which links to include, we cannot control nor guarantee the 'ongoing' quality of the information. These sites may have different privacy policies and commerce policies, which visitors should review before providing any information. Please review StayWell Terms and Conditions policy.

Changes to the Privacy Policy

StayWell reserves the right to change the security policy on the CHL from time to time. The date of the last modification to the policy appears at the bottom of the page.

Registering complaints or general inquiries

Please email StayWell at or call 800-203-7902 and select Option #4 for, but not limited to, the following reasons:

  • Formal complaints about the functionality of StayWell CHL

  • Questions about StayWell policies 

  • Privacy concerns

  • Additional information about StayWell and its products

We respond to clients within 24 hours on business days. 


800 Township Line Road
Yardley, PA 19067
Tel: 267-685-2800


Reviewed and Approved by the Quality Oversight Committee: October 2018

Revised: October 2018

Date Last Reviewed: 10/4/2018

© 2000-2022 The StayWell Company, LLC. All rights reserved. This information is not intended as a substitute for professional medical care. Always follow your healthcare professional's instructions.